Business FAQs

Our factory sales team will review your product selections and procurement requirements, then contact you to confirm specifications and quotation details.

Our B2B website serves cabinet makers, furniture manufacturers, dealers, distributors, designers and project buyers. Use it to explore hardware and discuss business orders with our factory sales team. Eligible U.S. retail purchases remain available through our separate online store.

U.S. Online Store

Yes. U.S. business buyers can use our B2B catalog and submit an inquiry directly to our factory sales team. Online retail shopping is a separate option for eligible U.S. delivery addresses.

Explore ProductsU.S. Online Store

We review business inquiries for North America, Europe including the United Kingdom, Australia and New Zealand. Order acceptance and shipping arrangements depend on the products, destination and applicable requirements. Please include your destination country and delivery details so we can review your request.

An inquiry allows our factory sales team to review your requirements and prepare a quotation. It is not a sales order or an online checkout. A business order requires written confirmation of the products, quantities, prices, payment terms and delivery arrangements.

View Inquiry List

Please provide the product or SKU, size, finish, estimated carton quantity or quantity requirements, destination and intended use. Include any target delivery date, thread or screw requirements, packaging needs and drawings or reference images. We may request additional information before confirming a quotation.

Business pricing is quoted after we review the selected products, specifications, quantities, packaging and supply requirements. Your written quotation will state the currency, included items, applicable charges and validity period. Retail prices and promotions do not automatically apply to B2B orders.

Minimum order requirements are confirmed for the selected products and order combination. Please send your requirements for review. A carton is a packaging unit and does not automatically define the minimum order quantity. There is no website-wide minimum stated in this FAQ.

Enter the number of cartons for each selected specification when confirmed carton information is available. If packing details are pending, provide an estimated carton quantity or select “Quantity to be discussed”. Units per carton and total pieces or sets will be confirmed during review.

You can include several product options in one inquiry. Each size and finish combination should be listed separately. We will review availability, minimum order requirements and packing arrangements for each item. Combining items in an inquiry does not mean they can be packed together in one carton.

Review the specifications for the selected product and ask us to confirm any missing information. For fit or finish-sensitive projects, request drawings, finish references or chargeable samples as appropriate. Product photos are visual references; the agreed specifications and finish reference should be confirmed before ordering.

Request Samples

Samples are chargeable. Select the product, size, finish and sample quantity, then submit one request with your company and delivery details. Our factory sales team will confirm availability or preparation requirements, sample charges, shipping charges and estimated timing. Please review our Sample Policy before applying.

Sample PolicyRequest Samples

No. Sample quantities are recorded in pieces or sets for each selected specification, separately from bulk carton quantities. Retail multipack options do not apply. We will confirm the sample quantity we can provide and the corresponding charges after reviewing your request.

Any approved sample-fee credit is applied against the payment due for a qualifying business order. It is not a cash refund. Eligibility, the amount credited and any conditions must be confirmed in writing by our team before the credit is applied.

Please send your drawings, reference samples, finish requirements or packaging brief. Our factory sales team will review the request with the relevant production team. Feasibility, tooling or development charges, minimum quantities and timing require written confirmation. Submitting a request does not confirm that every customization is available.

Discuss Your Project

Ask for the documents needed for your selected product and application. We will check what product-specific information is available. Any test report or certificate must be reviewed for its product scope and intended market; a document for one product does not automatically cover the full range.

Discuss Your Project

B2B products are manufactured and shipped from our factory in China. Shipping arrangements and delivery terms are confirmed for each order.

Yes. KHTUMEWARE is the factory’s sales team for B2B hardware orders. We handle product inquiries, quotations and order coordination for goods manufactured at our factory in China.

Production timing is confirmed for each order after the specifications, quantities, finish and agreed production-start conditions have been settled. Please tell us your target delivery date before order confirmation. Production time is separate from booking, international transportation and destination clearance.

Please identify any critical dimensions, finish references, fitting requirements or inspection needs when you inquire. Our factory sales team will confirm the agreed specifications and applicable inspection requirements with the production team. Product-specific acceptance requirements should be included in the confirmed order.

For applicable cabinet pulls, each pull is placed in a protective foam bag and then a plastic bag. Products are packed into inner boxes and outer cartons in suitable quantities. Screws are bagged separately and packed with the corresponding products. Pallets are arranged when suitable for the shipment. Special requirements, quantities and charges are confirmed during review.

Packaging & Included Screws

For products with a confirmed 8-32 mounting thread, the standard screw is 8-32 × 1 inch. For products with a confirmed M4 mounting thread, it is M4 × 25 mm. State different thread or screw-length requirements for each inquiry item. Compatibility, screw head type, quantity and any alternative configuration require confirmation.

Packaging & Included Screws

Bulk ocean shipments are arranged through a freight forwarder or shipping line according to the agreed order terms. Air freight or express delivery can be requested for samples or time-sensitive quantities. The available service, shipment size, charges and suitability must be confirmed before dispatch.

Transit time depends on the destination, shipping method, carrier schedule and customs clearance. We will confirm the shipping arrangements and provide an estimated transit time for your order. Production time is separate from transit time.

Sea freight is generally planned in weeks. Transit time depends on the loading port, destination port, sailing schedule, transshipment and carrier service. We obtain a route-specific estimate when reviewing or booking the shipment. Port-to-port transit does not include all origin handling, destination clearance or final delivery time.

Total lead time includes production, inspection and packing, booking and origin handling, international transit, destination clearance and any final delivery. Each stage depends on the agreed order and shipping arrangements. A production estimate is not an arrival date. Please request an updated schedule for your destination before planning installation or resale.

Please provide your nominated forwarder’s contact details and proposed shipping arrangement before order confirmation. Our factory sales team will review coordination requirements and the agreed handover point. Transport responsibilities, charges and export arrangements must be confirmed in writing.

The quotation or contract will state the agreed Incoterms rule, named place or port, and allocation of transport and import-related responsibilities. Do not assume that freight, insurance, duties, taxes or customs charges are included in the product price. Importer and clearance arrangements must be agreed before shipment.

Port delivery, customs clearance and inland delivery are separate parts of a shipping arrangement. Door delivery is available only when specifically reviewed and agreed for the shipment. Please provide the destination port or full delivery address so the handover point, included services and charges can be confirmed.

Our factory sales team will share the confirmed dispatch and shipping information available for your order. Sailing schedules, transfers and arrival estimates may change. Port congestion, weather, customs requests and incomplete documents can affect progress. Contact us with your order reference if you need an update.

The payment method, currency and schedule are stated in the formal quotation or contract. Please follow the verified payment instructions for the named recipient. Confirm any change of bank details through an established official contact before paying. The B2B inquiry page does not collect an online payment.

For ocean orders using shipping documents, our finance team must confirm that the full order payment has actually been received before we authorize document release under the agreed terms. A payment screenshot is not confirmation of receipt. Original bills of lading, telex release or other release arrangements depend on the contract and carrier requirements.

Contact our factory sales team as soon as possible. We will check the production stage, materials, custom work and shipping commitments before confirming whether a change or cancellation can be accepted. Any effect on price, costs or timing must be agreed in writing under the order terms.

Contact us promptly with the order reference, affected items, quantities, photos and packaging or shipping records. We will review the issue against the confirmed specifications and order terms. Please keep the goods and packaging available for review and obtain written instructions before returning any items. The appropriate resolution is confirmed after assessment.

Send the previous order reference and confirm the products, sizes, finishes, quantities and destination needed for the new order. Our factory sales team will review the current specifications, pricing, packing and production schedule before confirming the repeat order. Previous pricing and timing do not automatically carry forward.

Explore our B2B catalog to select products, or use the business contact form to discuss a project. You can also email info@khtumeware.com with your company name, product references, requirements and destination. For samples, use the separate sample request process so sample quantities and delivery details can be reviewed together.

Explore ProductsDiscuss Your ProjectRequest Samples