Privacy Policy

This Privacy Policy explains how Canhuan International Trade Co., Limited (灿欢国际贸易有限公司), a company incorporated in Hong Kong and the operator of khtumeware.com ("KHTUMEWARE", "we", "us", or "our"), collects, uses, shares, stores, and protects personal information.

WENZHOU FANXIN HARDWARE CO., LTD. (温州帆鑫五金有限公司) is our manufacturing partner. It is not the website operator or payment recipient for standard website orders. We may share limited order or product information with the manufacturer only when necessary for product support, quality review, custom work, or fulfillment.

Information you provide may include your name, email, phone number, shipping and billing address, company information, order details, wholesale or OEM requirements, messages, product references, drawings, and attachments.

Payment information is collected and processed by the payment methods shown at checkout. We do not store full card numbers on our website servers.

We may automatically collect IP address, browser and device information, pages viewed, referring URLs, approximate location derived from IP, cart activity, and security or analytics information.

We use information to process and fulfill orders; provide order, return, refund, and product support; respond to retail and business inquiries; review wholesale and OEM projects; prevent fraud and abuse; maintain and improve the website; send marketing communications when you have subscribed; and comply with legal, accounting, tax, and recordkeeping obligations.

Essential cookies or local storage may be used for the cart, checkout, language, security, and saved form information. With your permission where required, analytics technologies may be used to understand site usage. You can accept or decline analytics through the Cookie banner and reopen Cookie Preferences from the Footer.

We may share information only as needed with payment processors, fulfillment providers, carriers, email and hosting providers, analytics providers, security providers, our manufacturing partner, professional advisers, and authorities where required by law.

Eligible U.S. orders may be fulfilled through Amazon Multi-Channel Fulfillment. The information required to fulfill and track the order may be provided to that fulfillment network and its carriers.

We do not sell personal information to third parties for their own marketing.

The website operator is incorporated in Hong Kong. Service providers, fulfillment operations, customer destinations, and manufacturing support may be located in Hong Kong, the United States, mainland China, and other countries. Information may therefore be processed outside your place of residence, subject to applicable safeguards and service-provider obligations.

We keep information only as long as reasonably needed for the purpose collected. Typical periods: order, payment, and tax records for 7 years; customer-support emails and return files for 3 years; security and fraud logs for up to 2 years; analytics data according to the cookie banner; and marketing suppression lists until you ask us to delete them. Some records may be kept longer when a legal claim, audit, or accounting requirement requires it.

We use HTTPS, access controls, restricted administrative access, and service-provider safeguards designed to protect information. No transmission or storage method is completely secure.

Depending on where you live, applicable privacy laws may include the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), and the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (PDPO). These laws may give you rights to request access, correction, deletion, restriction, objection, or portability of certain personal information. You may unsubscribe from marketing at any time using the link in the email.

To make a privacy request, email info@khtumeware.com with your name, the email used for the order or inquiry, and a clear description of the request. We may need to verify your identity before responding.

The website is not directed to children under 16, and we do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information.

We may update this policy to reflect changes in our services, providers, or legal requirements. The Last updated date will show the current version. Material changes may also be highlighted on the website.

Privacy contact: Canhuan International Trade Co., Limited

Registered office: Hong Kong

Email: info@khtumeware.com

Website: https://khtumeware.com/contact