Privacy Policy

This Privacy Policy explains how WENZHOU FANXIN HARDWARE CO., LTD. ("Khtumeware", "we", "us", or "our") collects, uses, and protects personal information when you visit khtumeware.com, place an order, submit an inquiry, or otherwise interact with our website and services.

By using our website, you acknowledge that you have read this policy. If you do not agree, please do not use our services.

Information you provide directly: name, email address, phone number, shipping and billing address, company name, order details, wholesale inquiry details, messages sent through our Contact form, and file attachments you choose to upload (such as product references or specification documents).

Payment-related information: when you pay by card or PayPal, payment details are collected and processed by our payment partners (Stripe and PayPal). We do not store full card numbers on our servers.

Information collected automatically: IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location derived from IP, and similar usage data collected through analytics tools.

Stored on your device: shopping cart contents, language preference, and checkout form fields may be saved in your browser's local storage to improve your experience.

We use personal information to process and fulfill orders, provide customer and wholesale support, respond to inquiries, prevent fraud and abuse, improve our catalog and website, communicate about your purchases or account-related matters, and comply with legal obligations.

We do not sell your personal information to third parties for their own marketing purposes.

Payments are processed securely by Stripe and PayPal. Each provider handles card, wallet, and related payment data according to its own privacy policy and security standards.

Khtumeware receives limited transaction information needed to confirm payment status and fulfill your order (for example, payment confirmation, payer email where applicable, and transaction reference).

We use Google Analytics 4 (GA4) to understand how visitors use our website — for example, which pages are viewed, how users navigate the site, and general traffic patterns.

GA4 may set cookies or use similar technologies and may process device and usage data. Google may process this information on servers located outside your country. You can learn more in Google's privacy policy and opt out using the Google Analytics Opt-out Browser Add-on or your browser's privacy settings.

Our website uses cookies and local storage for essential and functional purposes, including: keeping items in your shopping cart, remembering your language preference, saving checkout form fields locally for convenience, and maintaining secure admin sessions (staff only).

Third-party services such as Google Analytics, Stripe, PayPal, and Cloudflare Turnstile may also place cookies or use similar technologies when you interact with checkout, payment, or contact features.

You can control cookies through your browser settings. Disabling certain cookies may affect cart, checkout, or language features.

Our Contact form may use Cloudflare Turnstile to help distinguish legitimate submissions from automated spam. Turnstile may process browser and interaction signals according to Cloudflare's privacy policy.

We use HTTPS encryption, access controls for administrative areas, and industry-standard practices to protect information we handle. No method of transmission or storage is completely secure.

We share information only as needed to operate our business: with payment processors (Stripe, PayPal), shipping carriers (to deliver your order), email or hosting providers, analytics providers (Google), security providers (Cloudflare), and professional advisers where required by law.

We may disclose information if required by law, court order, or government request, or to protect the rights, safety, and security of Khtumeware, our customers, or others.

Khtumeware is based in China and serves customers internationally, including the United States and United Kingdom. Your information may be processed in China, the United States, and other countries where our service providers operate.

Where required by applicable law, we take steps designed to ensure appropriate safeguards for cross-border transfers.

We retain order and customer support records for as long as needed to fulfill orders, handle returns and disputes, meet tax and accounting requirements, and resolve inquiries — typically for several years unless a longer period is required by law.

Contact form submissions and related attachments are retained as needed to respond to your request and for internal business records.

Analytics data is retained according to our GA4 configuration and Google's standard retention settings.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing and request data portability.

Residents of California (CCPA/CPRA), the UK, and the European Economic Area (GDPR) may have additional rights. We will respond to verified requests within the timeframes required by applicable law.

To exercise privacy rights or ask questions about your data, email wzsy@khtumeware.com with your name, the email used on your order or inquiry, and a clear description of your request.

Where shown, you may accept or decline non-essential analytics cookies through our on-site cookie preference control. You can also opt out through your browser settings or the Google Analytics Opt-out Browser Add-on.

Essential cookies required for cart, checkout, language preference, and security features may still operate when analytics cookies are declined.

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may also be noted on the website where appropriate.

Continued use of the website after an update means you accept the revised policy.

For privacy questions, data requests, or complaints, contact WENZHOU FANXIN HARDWARE CO., LTD.:

Email: wzsy@khtumeware.com

Address: #1 Building 13, Xinzong Jiaowan Industrial Park, Qiaoxia Town, Wenzhou, China

You may also use the Contact page on khtumeware.com.