Shipping & Delivery Policy

This policy applies to orders sold through khtumeware.com by Canhuan International Trade Co., Limited (灿欢国际贸易有限公司) ("KHTUMEWARE", "we", "us", or "our").

KHTUMEWARE's primary retail market is the United States. Standard online checkout is available for eligible delivery addresses in the 48 contiguous United States and Washington, D.C. Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, and international destinations may be limited and will be shown at checkout. If no shipping option appears, contact info@khtumeware.com before ordering.

Eligible in-stock U.S. orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF). MCF may use Amazon Logistics or another carrier. Packaging may be unbranded, subject to MCF availability and settings. Purchases made on khtumeware.com are KHTUMEWARE orders and are not Amazon.com or Amazon Prime orders. KHTUMEWARE, not Amazon customer service, manages these orders.

Orders are processed on business days, Monday through Friday, excluding U.S. holidays. Eligible in-stock U.S. orders are normally submitted for fulfillment within 0-1 business day after payment authorization and any required fraud or address review. High-volume orders, inventory discrepancies, weekends, holidays, or verification may require additional time.

For eligible orders delivered to the 48 contiguous United States and Washington, D.C.: (a) Standard Shipping is $5.99 when the merchandise subtotal after discounts is below $49; (b) Free Standard Shipping applies when the merchandise subtotal after discounts is $49 or more; and (c) Expedited Shipping is $14.99 when that service is available for the destination and every item in the cart.

Taxes, shipping charges, gift cards, and other non-merchandise charges do not count toward the free-shipping threshold. Oversized, heavy, bulk, project, wholesale, or specially quoted orders may have separate shipping charges. The applicable charge is shown before payment.

Standard Shipping is estimated to arrive within 3-5 business days. Expedited Shipping, when available at checkout, is estimated to arrive within 2-3 business days. Business days exclude weekends and U.S. holidays. Delivery dates are estimates, not guarantees. Weather, carrier disruptions, peak periods, inventory allocation, remote-area service, security review, and inaccurate addresses may cause delays.

We email a shipping confirmation when tracking becomes available. Tracking may take up to 48 hours after shipment to show the first carrier scan. Multi-item orders may ship in separate packages with separate tracking numbers.

We maintain a reasonable basis for the shipping estimates displayed on the site. If we learn that an order cannot ship within the stated time, we will notify you, provide a revised shipment date when available, and give you the option to accept the delay or cancel the affected unshipped item for a full refund. We will not substitute a materially different item without your approval.

Provide a complete and accurate shipping address, including apartment, suite, unit, access, and recipient information. Contact info@khtumeware.com immediately if a correction is needed. Changes are not guaranteed after the order enters fulfillment. Customer-caused address errors may result in reasonable intercept, return, or reshipping charges. KHTUMEWARE-caused address errors will be corrected at our cost.

If tracking shows delivered but the package is missing, check the delivery location, mailbox, household members, neighbors, reception, and any carrier delivery image, then allow up to 48 hours. Contact us within 7 calendar days of the delivery scan if the package remains missing. We may review the address, tracking, delivery evidence, and carrier information.

Contact info@khtumeware.com if tracking has not updated for 3 business days or the package is more than 2 business days beyond the estimated window. For wrong, missing, or damaged items, notify us within 7 calendar days after delivery and include the order number, shipping label, outer packaging, all items received, and clear photos or video of the issue. When the issue is confirmed and was not caused by a customer address error or post-delivery event, we will offer an appropriate replacement or refund.

If a package is refused, unclaimed, or returned as undeliverable for reasons not caused by KHTUMEWARE, we may refund the eligible merchandise amount after return and inspection, less non-refundable original shipping and actual carrier return, intercept, or reshipping costs, to the extent permitted by law. We will disclose any deduction.

Standard online checkout fulfills eligible addresses in the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, APO/FPO/DPO, and P.O. boxes are not available at standard checkout.

Other countries are not enabled for self-serve retail checkout. Wholesale, OEM, and project shipments can be quoted for destinations worldwide after we review SKU, quantity, and the delivery address.

When an international shipment is accepted, it typically ships from China on a tracked service. Unless checkout or a written quotation expressly states that duties are prepaid (DDP), the shipment is DAP: the recipient pays import duties, taxes, customs charges, and carrier clearance fees. Transit time is commonly 8–20 business days after dispatch, excluding customs delays.

Email info@khtumeware.com with the destination country, SKU, and quantity before ordering if you need an international quote.

For shipping assistance, email info@khtumeware.com and include your order number. This policy does not limit rights or remedies that cannot be waived under applicable law.