Return, Refund & Cancellation Policy

This policy applies to orders sold through khtumeware.com by Canhuan International Trade Co., Limited (灿欢国际贸易有限公司) ("KHTUMEWARE", "we", "us", or "our").

1. Email info@khtumeware.com within 30 calendar days after carrier-recorded delivery.

2. Include the order number, item, quantity, reason, and photos when relevant.

3. Wait for our Return Merchandise Authorization (RMA), instructions, and correct return address. U.S. orders will be authorized to return to our U.S. return center; we provide the exact facility address only after RMA approval.

4. Hand the package to the return carrier within 14 calendar days after authorization.

5. Keep tracking until the return is inspected and the refund is confirmed.

Authorized returns for U.S. retail orders are directed to our U.S. return center. Do not ship returns to the Hong Kong company address, to the manufacturing partner, or to any Amazon fulfillment center unless the RMA instructions expressly say so. The RMA email is the source of truth for the return destination.

You may request a return within 30 calendar days after delivery. Returns sent without authorization, sent to the address on the original package, or sent directly to an Amazon facility without our RMA may be delayed, refused, lost, or ineligible for refund.

For a standard return, the product must be unused, uninstalled, unaltered, and in resalable condition, with all quantities, screws, mounting hardware, accessories, protective materials, and original product packaging. Installation marks, scratches, drilled holes, cut or modified parts, chemical or abrasive damage, missing components, mixed quantities, or post-delivery damage may make an item ineligible.

Change-of-mind returns do not apply to custom-made, specially finished, made-to-order, personalized, modified, installed, used, altered, final-sale, or clearly non-returnable wholesale/OEM/project items, unless defective or otherwise required by law.

Verify dimensions, CTC, projection, quantity, finish, screw thread, included hardware, and installation requirements before ordering or installing. Order a sample when exact finish matching is important. A correctly described product that does not fit a project or preference may be returned only if it meets the standard return conditions.

For an eligible change-of-mind return, the customer pays tracked return shipping. Original shipping and expedited shipping charges are non-refundable except where required by law or where the return results from a confirmed KHTUMEWARE error, defect, or shipping damage. Do not use cash-on-delivery or postage-due service.

Notify us within 7 calendar days after delivery. Include the order number, shipping label, outer packaging, all items received, and clear photos or video of the issue. Keep the item and packaging until instructions are provided. When confirmed, we will provide an appropriate replacement, refund, or prepaid return solution.

Returned items are inspected for SKU, finish, size, quantity, condition, packaging, and included hardware. If a return does not meet the approved conditions, we will explain the issue and any available options.

Eligible refunds are issued to the original payment method after inspection. We normally initiate the refund within 5 business days after approval. Your bank or payment provider may require an additional 5-10 business days to post the credit. Shipping charges, return costs, discounts, and deductions are handled as described in this policy.

We do not guarantee direct exchanges. The usual process is to return the eligible item and place a new order for the correct SKU, finish, size, or quantity.

Contact info@khtumeware.com immediately. We will try to cancel or change an order before it enters fulfillment, but cancellation or changes are not guaranteed after submission. There is no cancellation fee for an order successfully cancelled before fulfillment.

Standard 30-day change-of-mind returns apply to authorized U.S. retail orders fulfilled to the 48 contiguous United States and Washington, D.C. Those returns go to our U.S. return center after RMA approval.

Orders shipped from China to a non-U.S. address are not eligible for change-of-mind returns. Because those shipments are DAP, return freight, export formalities, and any duties or taxes already paid are the buyer’s responsibility and are not refunded, except where required by law.

If a non-U.S. order arrives wrong, missing, damaged, or defective, notify us within 7 calendar days of delivery with photos or video. We will arrange a replacement, partial refund, or authorized return to a China warehouse named in the RMA. Prepaid return labels are provided only when the issue is confirmed as our error, a defect, or shipping damage.

Authorized international returns must use tracked shipping, leave within 14 calendar days of the RMA, and arrive unused unless the item is defective. After inspection we normally start the refund within 5 business days; the payment provider may take another 5–10 business days.

Email info@khtumeware.com before sending any international return. Do not ship to the Hong Kong company address, the factory, or an Amazon fulfillment center unless the RMA says so.

Email info@khtumeware.com with the order number and requested action. This policy does not limit rights or remedies that cannot be waived under applicable law.